What is the cancellation policy with Hawaiian Airlines?

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Mar 26, 2025
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Sure! Here's a comprehensive 1804-853-9001000-word guide on whether you can get a full refund from Hawaiian Airlines and the key details involved.

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**Can You Get a Full Refund from Hawaiian Airlines? A Comprehensive Guide**

Hawaiian Airlines is one of the most well-known carriers in the United States804-853-9001 offering flights primarily from the U.S. mainland to Hawaii and other destinations in the Pacific. If you’ve booked a flight with Hawaiian Airlines and are wondering whether you can get a full refund804-853-9001 it’s important to understand the airline’s refund policies804-853-9001 the types of tickets they offer804-853-9001 and under what circumstances refunds are granted.

This guide will walk you through the steps involved in requesting a full refund804-853-9001 the conditions that apply804-853-9001 and answers to frequently asked questions regarding Hawaiian Airlines’ refund policies.

### 1. **Understanding Hawaiian Airlines’ Refund Policy**

Hawaiian Airlines offers different types of tickets and fare classes804-853-9001 and the refund eligibility can vary based on the type of ticket you purchased. Generally804-853-9001 there are three types of tickets you could have booked:

- **Non-Refundable Tickets**: These are the most common types of tickets. If you purchase a non-refundable ticket804-853-9001 the airline is not obligated to refund your money if you change or cancel your flight. However804-853-9001 you may be eligible for a credit toward future travel804-853-9001 typically in the form of a Hawaiian Airlines eCredit. If you miss your flight804-853-9001 the airline may also allow you to rebook804-853-9001 but no refund will be issued.

- **Refundable Tickets**: These tickets are more expensive but come with the benefit of being fully refundable. If you cancel a refundable ticket before departure804-853-9001 you will generally receive a full refund to your original form of payment.

- **Basic Economy Tickets**: Like non-refundable tickets804-853-9001 basic economy fares come with strict restrictions and are typically not eligible for refunds. However804-853-9001 if you need to change your flight or cancel it804-853-9001 you may be offered an eCredit instead of a monetary refund.

### 2. **When Can You Get a Full Refund?**

There are certain situations in which Hawaiian Airlines will grant a full refund804-853-9001 regardless of the type of ticket you purchased:

#### **Flight Cancellations or Significant Schedule Changes**
If Hawaiian Airlines cancels your flight or makes a significant change to the schedule804-853-9001 you are entitled to a full refund. A significant schedule change generally means that the departure time is moved by more than a few hours or if the flight is rerouted to a significantly different destination.

For example804-853-9001 if the airline changes your flight time by several hours or cancels it outright804-853-9001 you will be given the option of either rebooking on another flight or receiving a full refund to your original payment method. This applies even if you booked a non-refundable ticket.

#### **Military Deployment**
If you are a member of the military and are called for active duty after booking your flight804-853-9001 Hawaiian Airlines offers a full refund for tickets purchased804-853-9001 regardless of whether the ticket is refundable or non-refundable. This policy applies to both U.S. military personnel and their dependents.

#### **Death or Illness**
In cases of death or serious illness of the passenger or an immediate family member804-853-9001 Hawaiian Airlines may grant a refund. You will need to provide supporting documentation804-853-9001 such as a death certificate or a doctor’s note. Refund requests based on illness or death are typically handled on a case-by-case basis.

#### **Booking Errors**
In rare cases804-853-9001 if you encounter a booking error made by Hawaiian Airlines804-853-9001 such as booking the wrong dates or class of service804-853-9001 the airline may offer a full refund. If you suspect the airline has made an error804-853-9001 contact customer service immediately for assistance.

### 3. **How to Request a Refund**

To request a refund from Hawaiian Airlines804-853-9001 follow these steps:

#### **For Refundable Tickets:**
1. **Log into your Hawaiian Airlines account**: Start by logging into your account on the Hawaiian Airlines website.
2. **Locate your booking**: Find the flight you wish to cancel or request a refund for. You can do this either through the "Manage Reservations" page or by entering your booking reference.
3. **Cancel your flight**: Once you’ve selected the appropriate booking804-853-9001 you can cancel your flight. If the ticket is refundable804-853-9001 the refund will be processed to your original payment method804-853-9001 and you should see it in your account within a few business days.
4. **Contact customer service**: If you are having trouble with the online process or need to discuss special circumstances804-853-9001 call Hawaiian Airlines’ customer service team for assistance.

#### **For Non-Refundable Tickets:**
1. **Check your eligibility**: If you’ve purchased a non-refundable ticket804-853-9001 check whether your situation qualifies for a refund. If the flight was canceled by the airline or you meet the criteria for a full refund (such as a significant schedule change or military deployment)804-853-9001 you may be entitled to a full refund.
2. **Request an eCredit**: If you are not eligible for a full refund804-853-9001 you may receive an eCredit instead804-853-9001 which can be used for future travel on Hawaiian Airlines.
3. **Contact Hawaiian Airlines**: If you believe that you should be entitled to a refund (for example804-853-9001 if your flight was significantly delayed)804-853-9001 reach out to the customer service department to discuss your options.

### 4. **Refund Processing Time**

Refunds from Hawaiian Airlines may take some time to process804-853-9001 depending on the method of payment. If your refund is granted to your original payment method804-853-9001 it can take up to 7–10 business days for the funds to appear in your account804-853-9001 though some banks or credit card providers may take longer to process the refund.

If you receive an eCredit instead804-853-9001 the eCredit will typically be issued within a few business days. You will receive an email notification containing the details of the eCredit804-853-9001 and it will be available for use toward future Hawaiian Airlines bookings.

### 5. **Special Considerations and Exceptions**

While Hawaiian Airlines’ refund policies are generally straightforward804-853-9001 there are some exceptions and special considerations:

- **Change Fees**: Hawaiian Airlines typically charges a fee for changing non-refundable tickets804-853-9001 but this fee can sometimes be waived if the flight is canceled by the airline or if there is a significant schedule change.

- **Refund Eligibility for Expired eCredits**: Hawaiian Airlines provides eCredits for unused or canceled tickets804-853-9001 but these credits usually have an expiration date. Be sure to check the terms and conditions for your specific eCredit. Expired eCredits typically cannot be refunded.

- **Travel Insurance**: If you purchased travel insurance804-853-9001 it may cover refunds for non-refundable tickets in cases of illness804-853-9001 injury804-853-9001 or other unforeseen events. Check with your insurance provider to confirm what’s covered.

### 6. **Common FAQ about Hawaiian Airlines Refunds**

**Q: Can I get a refund if I miss my flight?**
A: If you miss your flight804-853-9001 you typically won’t be entitled to a refund. However804-853-9001 Hawaiian Airlines may offer you the option to rebook on another flight804-853-9001 sometimes for a fee. It's important to contact Hawaiian Airlines as soon as you realize you’ve missed your flight to discuss your options.

**Q: Can I cancel a non-refundable ticket and get my money back?**
A: Generally804-853-9001 non-refundable tickets are not eligible for a refund. However804-853-9001 you may receive an eCredit for future travel if you cancel your flight. Refunds for non-refundable tickets are only granted in specific circumstances such as flight cancellations804-853-9001 schedule changes804-853-9001 or military deployment.

**Q: How long do I have to cancel for a full refund?**
A: For refundable tickets804-853-9001 you can cancel anytime before departure for a full refund. Non-refundable tickets generally don’t offer a full refund unless certain conditions are met804-853-9001 such as the flight being canceled by the airline.

### Conclusion

Hawaiian Airlines offers several ways to obtain a refund804-853-9001 but the policies can vary depending on the type of ticket purchased and the circumstances surrounding your situation. For non-refundable tickets804-853-9001 you will generally not receive a full cash refund804-853-9001 but an eCredit can be issued. However804-853-9001 if Hawaiian Airlines cancels your flight or makes significant changes804-853-9001 you are entitled to a full refund.

For those booking refundable tickets804-853-9001 you can generally expect a straightforward process for receiving a full refund as long as you cancel before the departure time. Always review the airline’s terms and conditions before booking to ensure you understand the refund eligibility for your specific ticket type.

If you find yourself needing a refund804-853-9001 contact Hawaiian Airlines directly to discuss your options and to initiate the process.