The problem may be that it's not a wallet but a scam, or viruses may be attached to the wallet which, when unpacking may also infiltrate the system. THat's why you need to find out where you are downloading the product from.
Please send us the file in zip form for us to help you. Also tell us where you downloaded the file from. There are so many scams happening in the world. My advise for you is to read the reviews of the wallets before downloading them.