Blockchain.com holds my bitcoins for more than 60 days without giving any reason!
I deposited 19 bitcoins and some of my tethers and on blockchain.com. There has been no problem so far. I was very satisfied with their service. Then I decided to withdraw my bitcoins and sent them a request November 2, 2020, (their monthly interest expired on that time)
The process in which Blockchain.com lost its credibility starts here.
When my withdrawal request was not approved, a ticket was posted on the site. As seen in the conversations below, they requested the "necessary" documents to complete the withdrawal process.
However, there was a question that troubled my mind. Why did blockchain.com, which has been depositing monthly interest fees for a long time without any problems, asked these documents when I made a withdrawal request? If there is a problem with my account, why haven't they happened so far? Then, I made myself believe that a company that promotes itself as the "Most Trusted Crypto Company" should not have any difficulties in giving my money back.
https://i.ibb.co/SXc8RL8/tickets-1.png
https://i.ibb.co/LJzYL5h/2.png
After they asked me for the "necessary" documents below, I delivered them all within a day. After submitting the required documents, they asked for more documents....
https://i.ibb.co/MDN9j0L/ticket-4.png
https://i.ibb.co/MGBFzr0/ticket-5.png
Still waiting for them to reach me..
As can be seen from the following speech, I also submitted the requested documents later above. Although I knew how unnecessary the "necessary" documents requested from me were, I sent them...
https://i.ibb.co/60J3FPZ/ticket-6.png
After submitting the second part of the "necessary" documents. I received the following message.
https://i.ibb.co/fnspZkF/ticket-7.png
It is 20 days after my withdrawal request. I am still struggling to find out when blockchain.com will return my money.
https://i.ibb.co/r28QKhz/ticket-8.png
One month later they gave me back my tether in the investment segment.
However, they still hold my 19 bitcoins
https://i.ibb.co/b3NzfsC/ticket-9.png
As you can see from the conversations, the biggest nonsense is that they said they would convert the bitcoins I deposited on this site into tether before sending it to me.
Why? What is the reason behind? If you deposit euros in a bank. When you withdraw your money, you get euro. They cannot convert your money unless you want to.
https://i.ibb.co/RDm2TCh/ticket-10.png
They still say the process is under the control of the finance department. I also e-mailed my situation to the CEO of this "reliable" company. I have posted the status almost ten times on the Trustpilot website.
https://i.ibb.co/Srkv7t2/ticket-11.png
On December 22, they responded that the process would be completed within a week.
Guess what happened a week later? Nothing. They said it would be resolved in a week, but my money was not sent back to me.
I asked again. WHERE IS THE MONEY?
https://i.ibb.co/kVn2Gg0/ticket-12.png
This is my ticket numbers - as you can see it is in open status for 2 months
https://i.ibb.co/r7TLnTz/ticket-numbers.png
This is the last message that I sent from Trustpilot ;
https://i.ibb.co/ykdZpFn/d.png
If you look at the ratings on the Trustpilot site, you can easily see that this site is not reliable.
https://www.trustpilot.com/review/blockchain.com
https://i.ibb.co/56VtyKX/x.png
I deposited 19 bitcoins and some of my tethers and on blockchain.com. There has been no problem so far. I was very satisfied with their service. Then I decided to withdraw my bitcoins and sent them a request November 2, 2020, (their monthly interest expired on that time)
The process in which Blockchain.com lost its credibility starts here.
When my withdrawal request was not approved, a ticket was posted on the site. As seen in the conversations below, they requested the "necessary" documents to complete the withdrawal process.
However, there was a question that troubled my mind. Why did blockchain.com, which has been depositing monthly interest fees for a long time without any problems, asked these documents when I made a withdrawal request? If there is a problem with my account, why haven't they happened so far? Then, I made myself believe that a company that promotes itself as the "Most Trusted Crypto Company" should not have any difficulties in giving my money back.
https://i.ibb.co/SXc8RL8/tickets-1.png
https://i.ibb.co/LJzYL5h/2.png
After they asked me for the "necessary" documents below, I delivered them all within a day. After submitting the required documents, they asked for more documents....
https://i.ibb.co/MDN9j0L/ticket-4.png
https://i.ibb.co/MGBFzr0/ticket-5.png
Still waiting for them to reach me..
As can be seen from the following speech, I also submitted the requested documents later above. Although I knew how unnecessary the "necessary" documents requested from me were, I sent them...
https://i.ibb.co/60J3FPZ/ticket-6.png
After submitting the second part of the "necessary" documents. I received the following message.
https://i.ibb.co/fnspZkF/ticket-7.png
It is 20 days after my withdrawal request. I am still struggling to find out when blockchain.com will return my money.
https://i.ibb.co/r28QKhz/ticket-8.png
One month later they gave me back my tether in the investment segment.
However, they still hold my 19 bitcoins
https://i.ibb.co/b3NzfsC/ticket-9.png
As you can see from the conversations, the biggest nonsense is that they said they would convert the bitcoins I deposited on this site into tether before sending it to me.
Why? What is the reason behind? If you deposit euros in a bank. When you withdraw your money, you get euro. They cannot convert your money unless you want to.
https://i.ibb.co/RDm2TCh/ticket-10.png
They still say the process is under the control of the finance department. I also e-mailed my situation to the CEO of this "reliable" company. I have posted the status almost ten times on the Trustpilot website.
https://i.ibb.co/Srkv7t2/ticket-11.png
On December 22, they responded that the process would be completed within a week.
Guess what happened a week later? Nothing. They said it would be resolved in a week, but my money was not sent back to me.
I asked again. WHERE IS THE MONEY?
https://i.ibb.co/kVn2Gg0/ticket-12.png
This is my ticket numbers - as you can see it is in open status for 2 months
https://i.ibb.co/r7TLnTz/ticket-numbers.png
This is the last message that I sent from Trustpilot ;
https://i.ibb.co/ykdZpFn/d.png
If you look at the ratings on the Trustpilot site, you can easily see that this site is not reliable.
https://www.trustpilot.com/review/blockchain.com
https://i.ibb.co/56VtyKX/x.png
